A confession: Last week I suffered from a temporary, but severe case of CBA* (Can’t Be Ars*d) The week started OK. But by Thursday morning all my motivation had melted …
Video: CWDash deep dive
If you use ConnectWise Manage, this is absolutely for you. You might have seen in my podcast yesterday that I interviewed Joe Pannone of CWDash. It’s a free dashboard that …
Video: Millions of MDF unclaimed by MSPs
MDF = Marketing Development Funds. Money that vendors put aside for MSPs to spend on marketing, in order to sell more of the vendor’s stuff. And there’s a ton of …
2020 Focus area 5) The will to act
This series of 5 articles is designed to help you reflect and focus on what’s most important to you in 2020. Previous articles: Here’s the fifth and final focus area. …
Your overflowing hassle bucket (and the DOA relief tap)
Every one of us has a hassle bucket inside our head. It’s a measure for how much hassle we can deal with at any one time. Some people’s buckets are …
Flowcharts, checklists and video briefs (the secrets of DOA)
One of my favourite acronyms is DOA. No, it doesn’t stand for Dead On Arrival (although that’s what you’ll be if you keep trying to do everything yourself). It stands …
Broken windows theory: It’s why you mustn’t take s##t from your staff
Have you heard of broken windows theory? No, it’s nothing to do with problems upgrading from Windows 7 to Windows 10… It’s a policing theory that if you permit small …
Video 2 of 4: The answer to “more bloody work than hours”
In my survey last week I asked this question: What’s the one thing (above all else) that stops you from doubling your net profit in the next 12 months? There …
Locked inside your MSP prison? The 5 causes of chaos
Years ago, I read a sentence in a business book that immediately resonated with me. So I swiftly stole it and added it to my own repertoire: (side note – …
