Have you heard of broken windows theory? No, it’s nothing to do with problems upgrading from Windows 7 to Windows 10… It’s a policing theory that if you permit small …
Video 4 of 4: Improve these critical 8 core pillars of your MSP
There’s an unlimited source of net profit, that’s available for every MSP owner. I truly believe this. And to access it, you have to focus on improving the critical 8 …
Video 3 of 4: Recruitment problems are actually marketing problems
In the near future, clever technology will let us run the entire business just by ourselves. All we’ll have to do is get ourselves cloned. Produce 20 or 30 copies, …
Tidying up (your business)
Have you seen the big new show on Netflix right now? It’s called Tidying Up with Marie Kondo. The format is simple. She turns up at people’s houses and, er, …
60 second video: Who’s more change resistant? You or your staff?
I’m starting a new occasional series this week called 60 seconds in Starbucks. I do love a coffee first thing in the morning. It’s my most productive time. So when …
What do you see here?
This isn’t a trick question. What do you see here? Some people see an acorn. Some people see squirrel food. Others see it as a potential oak tree. And others …
How to take a 3 week holiday with no calls from the office
At my MSP Mastermind a few weeks ago, one of my clients was talking about the three week break he’d recently taken from his business. His trip abroad was a …
Do you employ any Sales Prevention Officers?
An extraordinary event happened to me last week. My car was low on diesel, so I popped into my local Esso garage on the way home. The woman behind the …
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