Slowly, across the world, people are starting to drift back to their offices. WFH is still a big thing – and will be for years (if not forever). But for …
12 clever ideas to give your MSP a boost next week
How are you doing today? I’ve done a long series of video calls over the last five days with my long-standing MSP clients, plus also a bunch of new MSPs …
Coronavirus: Your staff + clients want your leadership
Final of my three videos today, on the subject of getting new clients. The question from Simon O was: “Looking to direct mail (both email and postal) potential clients local …
2020 Focus area 4) The joy of staff
This series of 5 articles is designed to help you reflect and focus on what’s most important to you in 2020. Previous articles: Here’s the fourth focus area, then. You …
Broken windows theory: It’s why you mustn’t take s##t from your staff
Have you heard of broken windows theory? No, it’s nothing to do with problems upgrading from Windows 7 to Windows 10… It’s a policing theory that if you permit small …
Video 4 of 4: Improve these critical 8 core pillars of your MSP
There’s an unlimited source of net profit, that’s available for every MSP owner. I truly believe this. And to access it, you have to focus on improving the critical 8 …
Video 3 of 4: Recruitment problems are actually marketing problems
In the near future, clever technology will let us run the entire business just by ourselves. All we’ll have to do is get ourselves cloned. Produce 20 or 30 copies, …
Tidying up (your business)
Have you seen the big new show on Netflix right now? It’s called Tidying Up with Marie Kondo. The format is simple. She turns up at people’s houses and, er, …
60 second video: Who’s more change resistant? You or your staff?
I’m starting a new occasional series this week called 60 seconds in Starbucks. I do love a coffee first thing in the morning. It’s my most productive time. So when …