Perhaps one of the greatest sources of stress for a business owner is their staff. Because they help us to build amazing businesses. But at the same time they hold …
A passionate love letter about service support plans
One of the hardest ways to grow a business is to do it one sale at a time. That’s what causes boom and bust, a horrible phenomenon that holds back …
How to reach more people like you
More than 500 owners and managers of IT support or consultancy businesses now have a copy of my book and get my emails. I’m aiming to reach 5,000. Can you …
Yahoo: When a hack hits the headlines, it’s an opportunity for you
Compared to your clients and prospects, you are not normal. No offence intended. But you’ve forgotten more about IT and data security than they will ever know. Put it this …
You need to develop Teflon shoulders
As the business owner, one of your core responsibilities is to lead the business towards even greater success in the future. By setting a vision (an intangible dream for the …
Google hates website popups on mobile devices
Google made an announcement a couple of weeks ago about a major change to its algorithm from January 2017. This will affect the performance of your website on mobile devices. …
Improve your work-life balance
As the business owner you probably have several jobs within the business. You most likely take an overview of the finances, sales and marketing, premises upkeep, staff development etc… as …
Ensure your business operates brilliantly whether you are there or not
While it’s absolutely true that the most important business activity of your business is sales and marketing, it’s also vital to ensure the service exceeds the clients’ expectations. A bad …
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