Last week we did a live demo of MSP Easy Tools. It’s the brain child of Andrew & Jean Eardley, the owners of a great MSP here in the UK. For a …
Literally the worst video I’ve ever seen
I was quite embarrassed when this friend of mine showed me the video that he had put together to promote his business. Now, let me state for the record. This …
Flowcharts, checklists and video briefs (the secrets of DOA)
One of my favourite acronyms is DOA. No, it doesn’t stand for Dead On Arrival (although that’s what you’ll be if you keep trying to do everything yourself). It stands …
My webinar for CompTIA: How to win clients who stay longer, spend more and whinge less
Earlier this week I did a webinar for CompTIA. Great fun! We talked about how most MSP clients are inexperienced buyers (yes, even business owners). So they pick a new …
The magic MSP pixie dust that turns prospects into clients
I love marketing, literally love it. Marketing has not only paid my mortgage over the years, it paid OFF my mortgage by letting me build up a business to become …
The one big mistake most MSPs make with the profit matrix
For MSPs and IT support companies, the profit matrix is brilliant. What is it? Is where you list your clients down one side of a grid, and the Monthly Recurring Revenue …
Your world is so complicated, it’s no wonder prospects need their hands holding
So, I’d kind of momentarily forgotten just how complicated your world is. Until, this week when I wrote a book about something technical. It took me 5,023 words to explain …
The huge mistake most MSPs make with their brand
I try not to write about brand and branding too much. Partly because I prefer to write about a more effective form of marketing, called direct response. That’s where you …
Exclusive interview: Introducing MSP Easy Tools
Here’s something new and exciting. And you’re one of the first MSPs in the world to hear about it. I’ve been working with MSP owners Andrew & Jean Eardley for …
Video: Should you use Instagram to get clients for your MSP
The stuff you do – or don’t do – every day has a direct impact on the lifestyle you get to lead. I explained this to a client today, as …